Secure Shopping Guarantee

The gofloormats.com Secure Shopping Guarantee helps to cover you against unauthorized charges on your credit card.

We know it's important that you have the same confidence when you use your credit card online as you do when you order by telephone. That's why we now offer the gofloormats.com Secure Shopping Guarantee - to help protect you from credit card theft or misuse. Here are the steps we take to ensure that your purchase is safe with us:

Data encryption. To help protect your credit card number and personal information, we encrypt every order. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone but gofloormats.com.

The gofloormats.com Secure Shopping Guarantee. In the unlikely event that your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases at gofloormats.com, we will cover your liability up to $50.

The end result? When you buy online from gofloormats.com, you can buy with confidence.

Here's what to do

In the highly unlikely event that you discover unauthorized charges on your credit card within 60 days of your purchase on gofloormats.com, here's what to do:

Promptly contact your credit card company and report the unauthorized charges. You should ask to speak to a representative of the company's fraud department. They can inform you of the company's fraud claim process and determine whether or not to charge you a personal liability fee.

If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at gofloormats.com, and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail or by mail. In order to help you, we will need the following information:

• Your name
• Daytime phone number
• Billing address
• A copy of the credit card statement in question (please circle fraud charges)
• Proof of your credit card company's fraud determination and liability fee
• A description of the incident

Send e-mail to shopping guarantee or mail your letter to:
gofloormats.com
c/o Internet Pioneering
2733 N Power Rd #102-621
Mesa AZ 85215
Attention: Secure Shopping Guarantee

We'll protect you. For security purposes, our fraud department will confirm your claim. If the fraudulent charges resulted through no fault of your own, we will then credit your credit card up to a maximum of $50 and send you a letter that confirms our reimbursement.